At AMORES ORIENTAL MART, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for, please don’t hesitate to contact us today!
RETURNS & REFUNDS
We operate a returns policy in accordance with the UK Distance Selling Regulations allowing you to return any unwanted item within 14 days of receiving delivery of your order. You have another 14 days to return the goods once the return request has been granted.
PLEASE NOTE: We will not cover the shipping fee when you return the products and delivery charge is non-refundable.
We do not offer a refund for certain items:
perishable items: frozen food and chilled items
any items which have been opened or package has been broken
any discount items
unwanted items up to 28 days after receipt
any damaged or missing items reported after 30 days of receiving delivery
Items must be returned in unused and in unopened packaging conditions.
Once we received the products and agreed for a refund, you'll receive the refund within 5-10 working days (depending on the process of the bank) on your original method of payment.
To start a return, you can go to our Contact Support.
There may be times when the products are out of stock, if this occurs, we will issue refund straight away.
This policy doesn’t affect your statutory rights. We only accept returns from the person who bought the item.
Please do not hesitate to contact us.
CHILLED, FROZEN, & PERISHABLE GOODS
Chilled and Frozen Goods:
Any orders with chilled and frozen products are dispatched on Monday-Wednesday and it will be delivered in 1-2 working days. This will be packed with iced bottles (non-drinkable).
Chilled and Frozen goods are customers' risk and responsibility. This means it is NON-REFUNDABLE.
Please understand that frozen goods are most likely to defrost during delivery, so, please keep it refrigerated within 24 hours or by manufacturer’s guidelines, whichever is soonest. Please do not refreeze as this can affect the quality of the product.
We will not be able to guarantee the quality of chilled/frozen products with any delays in the delivery caused by the absence of the customer on the day of delivery or any unforeseen delays of delivery courier after the order has been dispatched. Upon reasons, any damages of chilled and frozen items cannot be refundable.
Perishable Goods (Fruits & Vegetables):
Any orders with perishable foods are dispatched on Wednesday and will be delivered in 1-2 working days.
Upon arrival, please check the fruits and vegetables as we only cover 12-hour refund policy.
However, if there is delay caused by delivery courier, we will not be able to issue a refund as this is already out of our control.
Please note: Sometimes, due to unforeseen events, there might be some missing fruits and/or vegetables. If this happen, we'll issue a refund.
All About Information Security
Amores Oriental Mart is committed in ensuring that we will protect customers' personal information. We are committed to complying with UK Data Protection law.
What do we collect?
Collecting device information such as IP address, time zone, cookie information, search terms, and how you interact with our website.
Collecting personal information such as name, billing address, shipping address, payment information, email address, and telephone and/or mobile number.
Why do we use your information?
We use the information you provide yourself when placing an order to complete the order and ship it to the right person and to the right location. We do not share this information with outside parties except to the extent necessary to complete that order for example verification from the bank.
In addition, we collect information for internal record and to improve our products and services. Also, we may send promotional emails about new products, offers, and other important information about our business which we think you may find interesting.
This information will be shared to our service provider, Wix. You can read more about how it uses your personal information: https://www.wix.com/about/privacy
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without providing you an opportunity to opt-out.
A cookie is a small file which asks permission to be placed on your computer's hard drive and/or mobile. Once you agree, the file is added and the cookie helps analyse the web traffic or lets you know when you visit a website. Cookies allow web applications to respond to you as an individual. This helps us to improve the overall experience of visiting our website.
We use this to identify which pages are being used. This help us to analyse the data about web page traffic and improve our website in order to fulfil customers' needs and enhanced your experience to the website. We only use the information for statistical analysis and then the data is removed from the system. However, a cookie does not give us access to your computer or mobile or all the information about you - other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can modify this. This may prevent you from taking full advantage of the website.
Do we have link to other websites?
Our website may contain links to other websites of interest. For example, we will have to use third-party banking to verify customers' payment. Once you have used these links and leave our site, we cannot be accountable for it because we do not have control over these websites; therefore, be cautious and look at the privacy statement applicable to the website.
Data aggregation, analytics, and profile creation:
We analyse your browsing behaviour which creates profile about your personal preferences. We may then use such information for the purposes described below:
Behavioural advertising and cross platform targeting
Served by us
We may use your information to serve you with advertising which will be relevant to you, on our websites and the website of third parties.
Served by third parties on our website
In addition, our website is connected to Google Analytics which relies on cookies to generate more reports about our visitors. It collects anonymous information but it will not be used to identify our website visitors.
Our Commitment to Data Security:
To prevent unauthorised access, maintain data accuracy, and ensure correct use of information, we have put in place an appropriate physical, electronic, and managerial procedures to safeguard and secure information we collect online.
How can you control your personal information?
You may choose to restrict the collection or use of your personal information by whenever you are asked to fill in a form, look for the box that says you do not want the information to be used by anybody for marketing purposes. Also, if you previously agreed but you change your mind, you can email us to change your preferences.
How can you access or correct your information?
In case you would like to exercise your GDPR rights, please contact us via email or through our website's contact support. You have the right to request details of your personal information. You have the right to ask us to amend or delete the data.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making amendments.
Please bare in mind that we may change our policy from time to time by updating this page.